Nurses rank Cerner No. 1: 7 survey findings on nurses' EHR satisfaction

Nurses ranked Cerner the top inpatient EHR for the third year in a row in Black Book Research's annual nursing satisfaction surveys.

For a total of three surveys, Black Book polled roughly 15,000 RNs from 40 states at organizations that have been using an EHR for the past four years.

Black Book asked nurses to rank usability and functionality of EHR vendors across four categories: patient health data management and administrative processing, communications and connectivity, order entry and management, and decision support and results/review management. Researchers then averaged the scores in the individual categories to calculate overall product satisfaction. Here is how seven vendors stacked up.

1. Cerner (93 percent)

2. Meditech (88 percent)

3. Allscripts (88 percent)

4. Epic (88 percent)

5. McKesson (85 percent)

6. Healthland (85 percent)

7. CPSI (84 percent)

Here are seven other noteworthy survey findings.

1. The vast majority (96 percent) of nurse respondents said they would not want to go back to using paper records, compared to Black Book's 2015 survey, in which 26 percent of respondents said they wanted to return to paper-based processes.

2. Eighty-eight percent of nurses believe their hospitals' IT departments quickly address EHR issues and make changes, compared to 30 percent in 2016.

3. Nurses (85 percent) now view EHR knowledge as a highly sought employment skill for an RN.

4. Eighty-two percent of respondents indicated they don't have computers in each room or mobile devices to supply EHR requirements, down from 93 percent in 2016.

5. Of hospitals that outsource their EHR help desk, only 21 percent of nurses were dissatisfied with their call center's communication and knowledge, an improvement from 88 percent in 2016.

6. Nurses working in emergency rooms, oncology, labor and delivery, intensive care units, radiology and diagnostics, and neuro/ortho units report the highest EHR user satisfaction.

7. Nurses working in psychiatry/mental health, ambulatory clinics, anesthesia and medical/surgical floors reported the highest continued dissatisfaction with their hospitals' technology.

More articles on EHRs: 
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Acting VA CIO sets May 28 deadline for Cerner contract
2.2k consultants working on Epic rollout at Mayo cause parking woes for employees

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