For its annual “Best in KLAS” rankings, market research firm KLAS Research evaluates leading software and services vendors in healthcare. The rankings are based on information obtained from 2,500 interviews KLAS Research conducts with providers and payers each month, representing the experiences of more than 4,500 hospitals and 2,500 clinics.
The overall software suite category evaluates vendors that provide products that clients would purchase to address core IT needs, including clinical, financial and ancillary systems. KLAS Research included eight vendors in its overall software suite ranking for 2019. Vendors are ranked on a scale of 0 to 100, including feedback in six performance categories: culture, relationship, operations, product, value and loyalty.
The eight software vendors and their overall software suite ranking:
1. Epic: 87
2. Athenahealth: 78.2
3. Meditech: 76.9
4. Cerner: 73.4
5. Allscripts (Paragon, formerly McKesson): 72.2
6. Allscripts: 67.6
7. MedHost: 67
8. CPSI: 59.8
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