Clinical notes in a matter of seconds: Epic, Nuance take on clinicians' clerical duties

Epic Systems said its partnership with Nuance can create real-time notes from physician encounters with patients in a matter of seconds, CNBC reported June 27.  

On June 27 Epic said it would integrate Nuance's Dragon Ambient eXperience Express, which uses artificial intelligence and OpenAI's GPT-4 model to draft clinical notes after a patient visit, into its EHR software. 

"I think the magical thing here is that the note is produced not in an hour, but in a matter of seconds," Garrett Adams, product lead for Epic's ambulatory division, told CNBC. "So whereas it would have taken them so much longer than that to type it out manually, they now get it better, faster and with a level of convenience that wasn't even really possible to imagine a decade ago."

Peter Durlach, chief strategy officer at Nuance, told CNBC the technology would help reduce clinicians' "pajama time," or time spent on clerical duties outside of work hours, and would give them more time back with their patients. 

"The provider is able to sit and really focus on what the patient is saying, without thinking about all of the other things in the back of their mind that they need to keep track of," Mr. Durlach said. "The patient feels a lot more connected, a lot more listened to."

The companies aim to expand the product to general availability in the first quarter of 2024, but it will be available for private preview capacity for select users this summer.

Epic and Nuance said they are also planning to continue their collaboration by building a system that can carry out clinicians' "back-end administrative responsibilities."

Nuance is a clinical documentation software company owned by Microsoft.

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