Athenahealth to roll out customer success managers for EHR support

Watertown, Mass.-based Athenahealth unveiled various strategy-related initiatives during October, including the launch of customer success managers for its EHR products.

Bret Connor, chief customer officer at Athenahealth, highlighted the new investments in customer support during the Centricity Healthcare User Group conference in Orlando, Fla., Oct. 17-17.

The CSMs are responsible for managing clients' satisfaction with Centricity products. Centricity is an EHR software provider that merged with Athenahealth earlier this year after the EHR vendor was acquired by private equity firm Veritas Capital and Elliott Management-affiliate Evergreen Coast Capital. Athenahealth already has CSMs in place for its Athenahealth product suite.

"Athenahealth has an opportunity to build on more than 25 years of success serving great and committed users of Centricity Practice Solution and Centricity EHR, as well as more than 20 years of success with AthenaOne clients," said Mr. Connor, according to a news release.

Regarding product strategy, Athenahealth aims to improve provider workflows by enhanced collaboration and access as well as implement tools for value-based care insights that allow healthcare organizations to be more proactive with patients.

More articles on EHRs:
Vanderbilt CIO: When customizing an EHR, don't get 'hyper-focused on the tech'
Only 10% of patients view their medical records online, study finds
Georgia health system now live on Epic EHR

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