60% of physicians say EHRs are harming patient engagement

Many physicians feel their EHR systems have harmed both the quality of care they are able to deliver and their ability to engage with patients, according to Medical Economics' 2019 EHR Scorecard report.

In a survey of more than 1,000 physicians across a range of specialties and practice types, nearly half said their current EHR system had "mostly" or "slightly" harmed their practice's care quality. A total of 60 percent of respondents, meanwhile, said the system had harmed their ability to engage with patients in the exam room.

Overall, almost two-thirds of physicians surveyed said they would not choose their current EHR system again if they could redo the implementation process. Even more noted, however, that their practices were not considering switching systems any time soon.

When asked about their systems' biggest issues, physicians' criticism largely fell into six categories: user-friendliness, interoperability, productivity, patient-provider relationship, expense and patient care.

View a selection of their criticisms here.

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