One in 4 patients say they’ve switched healthcare providers because they lost trust in them, marketing agency Monigle found.
Here are the top 12 reasons consumers don’t trust their providers, according to the survey of 1,000 household healthcare decision-makers published in November:
1. Rushed or unpersonalized care: 23%
2. Financial or provider motives misaligned with patient’s: 18%
3 (tie). Distrust of medications/pharma: 8%
3 (tie). Provider makes mistakes: 8%
5 (tie). Gender preference for provider: 7%
5 (tie). Past negative experiences: 7%
7. Lack of communication/listening: 5%
8. Need for second opinions/skepticism of diagnosis: 4%
9 (tie). Preference for being able to make their own decisions: 3%
9 (tie). Preference for self-research: 3%
11. Emotional/mental health concerns: 2%
12. Concern about the competence of healthcare provider/diagnosis: 1%
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