Reaction Data surveyed 48 leadership individuals from healthcare providers across the U.S. for its 2019 Patient Engagement report. Executives included CEOs, CNOs, CMOs, CFOs, COOs and quality directors, among other titles. Survey participants were asked about their thoughts on patient engagement as well as strategies they’ve applied at their respective organizations.
When asked if patient engagement via smartphones is important, respondents said:
· It’s important, but not critical: 44 percent.
· Yes: 39 percent.
· It helps but has a negligible impact: 14 percent.
· No: 3 percent.
When asked what current patient engagement strategies their organizations use, respondents said:
· HCAHPS surveys: 31 percent.
· Phone calls: 27 percent.
· Patient portal: 24 percent.
· Secure text messaging: 11 percent.
· Other: 6 percent.
· Nothing is particularly effective: 1 percent.
To access the full report, click here.
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