As EHR use settles into being the norm across the healthcare industry, organizations are tasked with utilizing their chosen platforms in the most efficient and effective ways. Many are turning to outside firms to optimize their EHR use and workflows to address documentation burnout, according to a July 3 news release from KLAS.
A July 2025 report from healthcare research firm KLAS highlights the performance of 10 EHR support firms. For this report, KLAS interviewed 16 healthcare organizations over the last 18 months.
Here are the key performance metrics of EHR support firms:
| Firm (sample size) | Overall performance (Out of 100) | How well did the firm understand the software or solution you were optimizing? (1-9 scale) | How would you rate your firm’s ability to identify high-value areas for you to optimize? (1-9 scale) |
| Chartis (7) | 97.1 | 8.5 | 8.6 |
| Evergreen Healthcare Partners (4) | 99.1 | 8.7 | 8.7 |
| Guidehouse (3) | 63.4 | Insufficient data | Insufficient data |
| Huron (8) | 90 | 8.2 | 8 |
| Impact Advisors (8) | 93.3 | 8 | 8.4 |
| Keena Healthcare Technology (4) | 90.4 | 8.3 | 8.7 |
| Nordic (6) | 97.4 | 8.8 | 8.8 |
| Pivot Point Consulting, a Vaco Company (4) | 77.9 | 7.5 | 7.3 |
| ReMedi Health Solutions (7) | 95.8 | 8.7 | 8.7 |
| Tegria (3) | 99.4 | 8.7 | 9 |
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