Summary
Improving Vendor-Provider Relations in Healthcare Payer Industry
In this informative episode, Angela Adams, the Director of Professional Services, Healthcare Payer at Kiriworks, shares her insights on the current state of the healthcare payer industry. She talks about the importance of improving vendor-provider relations and the essential technologies that payers need to adopt.
Angela Adams – Director of Professional Services at Kiriworks
Angela Adams has been working with Kiriworks for three to four years as the Director of Professional Services. Her main responsibility is to ensure that the team providing services to customers have the necessary skillset and knowledge to provide industry expertise.
The Gap between Payers and Providers
According to Angela Adams, health care providers are increasingly opting out. To bridge the gap between payers and providers, Angela suggests the use of advancing technology, interoperability, low-code and no-code platforms, and machine learning.
Operational Process Improvement
Angela also shared how operational process improvement can make a significant impact on the relationship between members and providers. The process improvement can be done by streamlining workflows, reducing manual tasks, and improving transparency through the adoption of specific technologies.
Proactively Managing Network Provider Contacts
Angela emphasized the importance of payers proactively managing network provider contacts. By doing so, payers can ensure that communication lines remain open, and providers have easy access to payer representatives.
We would like to thank Kiriworks for sponsoring this episode and urge our listeners to explore more Becker’s Healthcare podcasts.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 04/13/2023 and can be listened here.
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