According to Mr. Thompson, patients “need to hear positive stories to balance negative news about high cost, limited accessibility and inconsistent quality.” Mr. Thompson, who served for several years as a consultant helping hospitals prepare for Joint Commission surveys, found that newspaper often refused to run accreditation news about hospitals.
He said his father-in-law, who recently underwent surgery at St. John’s ASC, was pleased with his visit and that his surgical procedures were “handled to perfection by the surgical team.” He added that the surgery center sent a card signed by his father-in-law’s physician and nine nurses and technicians following the surgery.
Read the Springfield News-Leader report on Richard Thompson.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
