According to Mr. McDonald, those who will be fired “violated [the VA’s] values” and have already been placed on administrative leave in advance of a formal ruling.
Mr. McDonald also announced plans for creating a chief customer service officer position within the agency in order to prevent any problems with care from being masked as they had been previously, according to the report.
More articles on capacity management:
KentuckyOne Health begins $9M ED renovation
Virginia’s rural hospitals on the brink of closure
6 Boston hospitals volunteer for Ebola patient management
