A 2011 Healthcare Intelligence Network e-survey of healthcare organizations’ use of care managers revealed that 14 percent of those managers worked in primary care settings. That number increased to 58 percent in 2012, more than a fourfold increase.
The large percentage increase is attributed in part to the central role a case manager plays in patient-centered medical homes and accountable care organizations. Case managers coordinate care and provide patient educations about disease management. They also refer patients to community resources.
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