MELINDA ESTES, MD, President and CEO, Saint Luke’s Health System (Kanses City, Mo.)
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“For our patient population, the biggest concern is access to high quality healthcare. We have a number of rural hospitals; access to specialty care is an issue.
We have a multipronged approach starting with primary care. We have approximately 20 medical groups strategically placed throughout the communities we serve. We expanded to offer walk-in morning, evening and weekend hours. Saint Luke’s is also partnered with [grocery chain] Hy-Vee. We are opening convenient care clinics at Hy-Vee stores over the next two years. The clinics will be staffed by advanced nurse practitioners, use our EMR and require no appointments. We are moving further away from a hospital platform, instead building large ambulatory care centers in Kansas City. We are also addressing issues for rural patients with rotating specialists traveling to rural areas. We also use telemedicine to connect with partner hospitals. Saint Luke’s is partnered with 74 small and midsized hospitals to provide telemedicine support.”
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