The Practice of the Year Award was given to National University Hospital in Singapore. The hospital introduced a structured nurse rounding program in 2013 to reduce the use of nurse call lights. It increased nurse rounding by attending to patients every two hours, and the program led to a 30 percent decrease in call light frequency per patient per day.
The Outstanding Caregiver Award this year was given to Mary Beth Modic, DNP, RN, a clinical nurse specialist for inpatient diabetes at Cleveland Clinic. She also works in the Center for Excellence in Healthcare Communication. Dr. Modic has more than 30 years of experience in nursing practice and led the curriculum revision for the Cleveland Clinic Diabetes Self-Management Education program, based on extensive patient feedback.
More articles on patient experience:
6 ugly healthcare truths as told by nurses
3 key lessons in consumer-driven healthcare
8 areas of focus that can create a remarkable patient experience
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