The Iowa City-based health system’s EHR went down around 8:00 p.m. Nov. 30. UIHC spokesman Tom Moore said staff members were “immediately mobilized to begin fixing the problem,” and off-site “support vendors” also came in to assist.
Instead of using the EHR system, clinical staff members used a read-only version of patient data. Officials said the incident did not impact overall care.
The EHR was restored around 2:30 a.m. Dec. 1 after UIHC transferred services from its data center to an off-site center.
“There was no loss of data, and we expect any damaged equipment will be replaced under existing agreements with no additional expense to UI Hospitals and Clinics,” Mr. Moore said.
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