The report analyzed 114 coding services and software vendors used by 4,125 validated users. Additionally, 2,003 respondents in the pre-use, implementation, decision-making and purchased-but-not-yet-installed phases weighed in.
The overall top-ranked vendors include:
1. Nuance
2. DCBA
3. Optum360
4. 3M Health
The vendors were ranked by 18 different criteria including:
• Overall preference/industry recommendations
• Innovation
• Training
• Client relationships and cultural fit
• Trust, accountability and transparency
• Breadth of offerings, client types and delivery excellence
• Deployment and outsourcing implementation
• Customization
• Integration and interfaces
• Scalability, client adaptability and pricing flexibility
• Compensation and employee performance
• Reliability
• Brand image
• Marginal value adds
• Viability and managerial stability
• Data security and backup services
• Customer support
• Best of breed technology and process improvement
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