Employee experience in healthcare, per 2.2 million workers

Workplace engagement among nurses and physicians is seeing signs of improvement since the pandemic, while other roles like managers still struggle.

The finding is from Press Ganey's "Employee Experience in Healthcare 2024" report, which is based on data on 2.2 million U.S.-based healthcare employees — including 345,000 registered nurses and 131,000 physicians and providers — from annual, pulse and lifecycle surveys from the previous calendar year.

Five detailed findings:

1. Nationally, employee engagement is on the rise — from 4.02 (out of 5) to 4.04 overall — although some groups (like leaders and clinical registered nurses) still face significant challenges.

2. Clinical RN engagement is climbing (up 0.04 to 3.89).

3. Leader engagement, among people managers, has fallen for three consecutive years since 2020, dropping 3.7% during that time period.  

4. Retention is still a challenge for healthcare organizations, with 1 in 5 healthcare workers who were at their organizations in 2022 leaving in 2023, and even higher turnover among new hires and nurses.

5. Nearly one-third of employees are still not engaged.

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