This is worse than their other ratings of the employee experience, according to a July 16 article from Gallup. The consulting company surveyed 150 CHROs from Fortune 500 companies in the fourth quarter of 2023.
While leadership could prevent some employee turnover, organizations should also focus on creating a positive exit experience for those that will not stay, Gallup said.
Gallup also surveyed 716 individuals who left their employer in the past year. Of those, 22% were extremely satisfied and 21% were satisfied with how the employer handled the exit process.
About 1 in 4 respondents said they were treated professionally with respect when leaving. Another 24% said they were treated with “rudeness, hostility” or a negative reaction.
It is important for organizations to create a positive exit experience to encourage positive reviews, either online or by word or mouth, Gallup said. It also increases the likelihood of a former employee returning and builds team culture.
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