A recent blog post from EmCare reveals the importance of utilizing emotional intelligence on a regular basis, especially in the workplace. Dr. Marc Milano, the chief department of emergency medicine at Robert Wood Johnson University Hospital – Somerset, focuses in on 4 facets of emotional intelligence.
1. Self-Awareness – Understanding one’s emotions and how they affect other emotional areas
2. Self-Management – Controlling impulsive feelings and behaviors
3. Social Awareness – Understanding other’s emotions and needs (Think empathy.)
4. Relationship management – Recognizing how to develop and maintaing good relationships
Instead of just reacting to a situation, understand why certain actions came about. Was anger or frustration controlled? Could the situation been handled better with a more empathic tone?
To read Dr. Milano’s blog in full, click here.
