Here are four other important aspects of a good BPO include:
1. A focus on healthcare entities—not all industries are the same and companies focused on healthcare can help hospitals with their unique needs.
2. Early-out services—the company should be able to work accounts during the first 90 days after discharge at a reduced rate, according to the report.
3. Use state-of-the-art technology—success is incumbent on the ability to employ modern technology for increased efficiency.
4. Recorded calls—recording calls allows you to review work done by your BPO and examine customer complaints.
Read the report from National Patient Account Services (pdf).
More Coverage of National Patient Account Services:
NPAS: 3 Points for Hospitals on Patient Collections
5 Things Good BPOs Should Do for Hospitals
4 Best Practices for Successful Hospital Management
