Survey: Reimbursement ranks as No. 1 barrier to telehealth expansion

The No. 1 barrier healthcare organizations cite as a hindrance to expanding their telehealth programs is reimbursement, according to a joint report out of KLAS Research and the College of Healthcare Information Management Executives.

For the report, KLAS Research and CHIME surveyed C-suite executives and managers from 104 hospitals and clinics with established telehealth programs about patient and provider experiences. The telehealth programs took a range of forms, including telespecialty consultations, scheduled patient-focused visits and on-demand consumer-focused visits.

Here are the top factors respondents said limit their ability to expand telehealth programs.

1. Reimbursement: 59 percent

2. Cost/resources: 34 percent

3. Patient/provider awareness/education: 25 percent

4. Licensing/regulation: 20 percent

5. High-speed internet access: 6 percent

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