43% of Americans want to use telehealth after the pandemic, survey finds

Nearly half of Americans want to use telehealth after the pandemic era, and more than a third of Americans would prefer telehealth to an in-person visit, according to a May 27 survey by the American Psychiatric Association.

The American Psychiatric Association surveyed 1,000 adults from March 26 to April 5 on their opinions surrounding telehealth use.

Four survey findings:

  1. Nearly half (43 percent) of respondents said they want to continue to use telehealth services after the pandemic, and 34percent said they would prefer telehealth to an in-person office visit.

  2. In 2020, 40 percent of respondents said telehealth offers the same quality as in-person office visits. That number has slightly risen to 45 percent in 2021.

  3. Sixty-nine percent of respondents said their telehealth visits were conducted through an online video session app, followed by 38 percent who said their virtual visits were through a regular telephone call and 13 percent said they used audio only.

  4. Most (82 percent) of respondents first used telehealth services at the start of the pandemic, followed by 14 percent of respondents who said they used it before the pandemic.

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