The 79,000-employee health system — which used to be number 93 on Fortune’s list — rose to spot 19 after implementing the “greenhouse method.”
The greenhouse method was devised by corporate consultant DH, the article said, and was implemented by Northwell Health a few years before the COVID-19 pandemic.
The method has four focal points: alignment, belonging, accountability and commitment.
This is how Northwell fulfills each, according to the article:
1. Alignment: Northwell shares a patient story at the beginning of every meeting to remind employees of their purpose.
2. Belonging: Northwell provides its staff with workshops, webinars and apps to support well-being. It also facilitates a peer support group for caretakers.
3. Accountability: Northwell’s CEO continued to show up in the hospital during the heights of the pandemic.
4. Commitment: Northwell showed commitment to its teams by providing “respite tents” outside its facilities during the pandemic where workers could eat and regroup outside the hospital.
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