Ms. Bates is responsible for strategic direction and executive leadership within the revenue cycle team at University Hospitals. She oversees and provides a best-practice vision for mid-cycle and backend RCM functions, including health information services and coding and billing. She also provides leadership and guidance for members of the revenue management team. She collaborates with internal and external customers to facilitate meetings and financial targets. She has been with UH for nearly 30 years and has been a senior revenue cycle leader for a decade. She has also helped the system organize and execute opportunities to leverage robotics, systems and other solutions that have resulted in efficiency and performance improvement.
