UR Medicine Thompson Health builds its workplace culture around a community-first legacy and a mission to continuously improve the health of the Finger Lakes region, reinforced by “The Thompson Way” ethos of positivity, accountability and shared purpose. The organization empowers associates to lead improvements through cross-department “Do It Groups” and individual “Just Do Its,” driving practical innovations that support both patient care and caregiver wellbeing. The system offers robust benefits for full- and part-time associates, including medical, dental and vision coverage, paid time off, tuition assistance, professional development fees, an employee assistance program, employer-seeded HSAs, and a 403(b) match up to 6% plus an additional 1% employer contribution regardless of participation. To keep coverage affordable, the system is covering 85% of a $1.2 million premium increase in 2026 and provides biometric screenings and virtual wellness groups with incentives, earning associates and spouses $67,050 in 2025 through participation. The system advances inclusion through LGBTQ+ education and “Safe Space” trainings, Pride participation, and continued work tied to the Human Rights Campaign’s Healthcare Equality Index, while also investing in career mobility via education funds, residency programs, and targeted support for certifications and conference attendance. Employee turnover decreased from 23% to 21% in 2025, average tenure reached 5.9 years, and internal mobility included 231 associates moving into new roles, complemented by high-volume peer recognition. The system’s workplace excellence has been validated through a fifth consecutive Magnet designation, 2025 “Gold Bell Seal for Workplace Mental Health” from Mental Health America, and a “Silver Well Workplace Award” from Wellness Alliance.
