University Hospitals is guided by its mission of healing, teaching and discovering, which shapes a workplace that blends compassionate care with academic learning and innovation. Its vision of “advancing the science of health and the art of compassion” reinforces a culture where clinical excellence and human connection are equally valued. The system’s values of service excellence, integrity, compassion, belonging and trust are reinforced through recognition efforts like “Kindness Matters” and the “UH Appreciates” platform. Caregivers are supported by a comprehensive total rewards program that includes health coverage, paid time off, family-building benefits, retirement options like a fully funded pension plan, and holistic wellbeing resources. Professional growth is supported through “Earn & Learn” pathways, tuition assistance, leadership development offerings, and employee resource groups that create community and mentorship opportunities. Engagement and retention results reflect this focus, with 2025 survey participation reaching 78% and engagement scoring 84%, alongside year-over-year turnover improvements.
