Nicklaus Children’s Health System is guided by a mission to inspire hope and promote lifelong health while creating a healthy future for every child, with its “CREATE” values of collaboration, responsibility, empowerment, advocacy, transformation and empathy embedded into performance evaluations and daily operations. All employees participate in “iCREATE Way” culture sessions, and these values account for a significant percentage of each employee’s evaluation rating. The system offers a total rewards package that includes flexible schedules, extensive paid time off, onsite services such as a pharmacy, gym and weekly farmers’ market, retirement matching, adoption assistance and a paid time off cash-out program offered twice annually. Compensation is reviewed against market benchmarks every three years, with annual merit increases averaging 3% and incentive payouts through a systemwide “Success Sharing” program when organizational goals are met. Professional development is driven by a 70/20/10 growth model and supported through an organizational development playbook, internal career center, tuition reimbursement, leadership programs and free language learning programs. Employee engagement surveys show that 83% of departments report high engagement, with turnover consistently below statewide healthcare benchmarks, contributing to national recognition as one of Newsweek‘s “Most Loved Workplace” for four consecutive years.
