In his role, Mr. Bhagat oversees strategic planning for a vast network of care facilities. Leading a team focused on integrating market data with internal research, he drives initiatives to enhance patient acquisition, retention and personalized experiences. In his 15 years at AdventHealth, Mr. Bhagat has implemented transformative data analytics practices, improving patient experience scores and operational efficiencies. Notably, he pioneered an omnichannel voice of consumer program, leveraging AI to prioritize consumer feedback. His work in predictive analytics has resulted in personalized engagement strategies tailored to individual patient needs. Mr. Bhagat’s efforts have significantly contributed to AdventHealth’s growth and recognition, including multiple Press Ganey Human Experience Guardian of Excellence Awards.
