Conway’s core values of integrity, compassion, accountability, respect and excellence guide its culture. It integrates these values into its recruitment and hiring processes to ensure new team members align with the established culture. Conway Regional Health System offers a comprehensive, ever-evolving benefits package designed to support the wellbeing and work-life balance of its employees. In 2022, Conway initiated a program that resulted in a $900,000 reduction in the cost of prescription drugs, cost savings that were then passed on to its employees and the health system. The system also offers adoption benefits, comprehensive parental leave and more. To ensure a diverse workforce, Conway utilizes its diversity council and a recruitment and retention committee to identify and attract applicants from diverse backgrounds. The system also offers professional development opportunities, including a certification program and external leadership training programs. Despite an increase in overall turnover rate during the pandemic, voluntary turnover has improved and stands at 16.8%, a figure lower than the national average. Conway Regional’s accountable clinical management model, a co-management structure, allows them to receive directional input from both employed and independent physicians, promoting collaboration among healthcare providers.
