At Penn Medicine, an $11 billion organization ranking among the top 5% of academic medical centers in research grants, Ms. Andreadis leads large, transformational projects to improve the patient experience and increase access to care through advanced communication channels. She is co-leading a multimillion dollar, multiyear project that will completely transform the patient call centers, enable online scheduling, improve digital communications at all stages of the patient journey and communicate with patients according to their preferences. She has led the evaluation of patient education solutions and is involved in ensuring patients receive the right information at the right time in their journey. As former chief marketing officer at Los Angeles-based UCLA Health, Ms. Andreadis helped shape the patient experience by driving the strategy to connect the many patient touch points, from searching for care to post-care interactions. She was responsible for the implementation of marketing automation and AI-driven tech that brought personalized communications to scale in order to disseminate pertinent and timely information throughout the pandemic.
