Ms. Jones is responsible for improving the overall patient experience at UNC Health Southeastern. To achieve this, she builds relationships with stakeholders, fosters open communication with patients, and introduces the Carolina Care brand to new employees, leaders and teammates. In addition, she encourages teammates to utilize the patient experience survey reporting system, analyzes patient experience metrics, and formulates recommendations for improving scores and the patient journey. Before her promotion to director in January 2024, she served as the system’s patient experience manager for three years.
