Ms. Cramer is executive director of organizational effectiveness and CXO for MGH and the Massachusetts General Physicians Organization. She oversees internal consultants who focus on service improvement and organizational performance. Her role entails strategic planning, programmatic oversight of patient experience, process improvement, program design, project prioritization and execution, staff recruitment and development, and organizationwide training and mentoring. She previously was director of performance excellence at New York City-based NewYork- Presbyterian Hospital.
