Ms. Ransco oversees patient experience initiatives for the University of Utah Health’s 24,000 clinicians and staffers, who perform care for 2 million patients annually. The extensive regional network includes 12 community clinics, five hospitals, and a patient referral network that covers 10% of the U.S. The system incorporates feedback from its patient network every year, using it to drive daily planning and strategic operations. Ms. Ransco spearheads the cultural and operational dedication to providing exceptional patient experience by focusing on system education, strategic deployment, and engagement among physicians and employees. In her role as co-founder and editor-in-chief of the Accelerate Learning Community, UUH’s employee-driven online learning platform, she has successfully cultivated a culture of continuous learning and people-centeredness. This community has actively involved over 515 frontline faculty, staff and trainee contributors, with 5,409 internal subscribers from across the organization. Together, they have developed 668 original articles, drawing the attention of 181,000 users who have generated over 1.1 million pageviews. Since taking on the role in 2017, Ms. Ransco has skillfully upheld UUH’s tradition of growth and innovation by shifting organizational focus from a patient-centric to a people-centered approach, restructuring and growing her department’s capability to translate big data into actionable insights, and modernizing systems infrastructure.
