Mr. Dubovsky is responsible for leading the office of patient experience for Cedars-Sinai Medical Center and hospital. In his role, he oversees patient experience, patient advocacy, interpreter services and lobby services. Mr. Dubovsky was brought to Cedars-Sinai to create the patient experience program, design it to drive engagement with staff and physicians, demonstrate positive results in patient experience surveys, and build a team of professionals that meet and exceed all benchmarks. He formed and now leads the West Coast Patient Experience Collaborative, which leads medical centers and systems to push the patient experience movement forward. He has also mentored several patient experience startups, helping to share his insights with the industry.
