Ms. Garcia has been with Allina Health for over 20 years and currently leads the Customer Experience Center, a 24/7 department focused on enhancing patient access to care through phone, digital and physical services. She collaborates with clinical and operational leaders to ensure smooth and consistent customer experiences. Her leadership fosters the development of entry-level employees, guiding them toward clinical or leadership roles. Ms. Garcia’s efforts have streamlined operations, saving Allina Health money by reducing reliance on external vendors. She also prioritizes health equity, ensuring broad community access to services. In 2021, she received the Women’s Health Leadership TRUST Forum Award.
