Mr. Manquero, director of risk management at Parkview Health, leads a team focused on improving patient and co-worker safety across the system’s 14 hospitals and 300 physician offices. Specializing in system-level risk management, Mr. Manquero analyzes processes that contribute to errors, aiming to prevent future harm by addressing systemic issues rather than individual mistakes. He has been instrumental in increasing safety event reporting, doubling reports from 14,000 to 28,000 annually, and developing real-time dashboards to track incidents like falls and pressure injuries. His efforts have led to improved training, education and predictive modeling to identify emerging safety risks. As a member of Parkview’s DEI advisory council, Mr. Manquero also advocated for enhanced communication tools to better serve non-English-speaking patients, particularly Fort Wayne’s large Burmese community, further advancing safety and inclusivity.
