Ms. Mast, the translation and operations manager for Inova’s language and disability services department since 2009, plays a pivotal role in ensuring high-quality care for Inova’s diverse patient population. She oversees the translation of critical documents into multiple languages, ensuring accuracy, compliance and efficiency. Her responsibilities include coordinating with various departments and vendors, managing translation processes, curating terminology databases and ensuring timely delivery of translated materials. Her expertise extends to the use of computer-assisted translation tools, ensuring consistency and quality across all Inova publications. Her leadership in managing vendor relationships, operational processes and financial reporting, alongside fostering team growth, makes her an invaluable asset to Inova’s mission of providing compassionate care to its multilingual community. Prior to Inova, she honed her translation and teaching skills in roles focused on language instruction and environmental conservation.
