The first level III trauma center in Massachusetts, Lawrence General Hospital receives over 70,000 visits and treats over 1,200 traumatically injured patients annually. The hospital emphasizes addressing patients’ barriers to care, recently implementing a social determinants of health screening in its primary care practices, community blood pressure screenings and a texting tool to increase patient engagement, resulting in a 20% reduction in no-show rates and 1,000 mammography screenings scheduled within four months of the tool’s inception. The hospital recently created a customized emergency department throughput dashboard, enabling providers to utilize data such as staffing censuses, “left without being seen” rates and intensive care unit transfers to optimize efficiency and patient care. Lawrence General also employs a data visualization tool to analyze hospital metrics and is developing a health equity dashboard that enables clinicians to identify health disparities and track patient progress. The hospital is ranked among Healthgrades’ “America’s Best 250 Hospitals” and “America’s 100 Hospitals for Gastrointestinal Care,” and received the Gold Seal of Approval from the Joint Commission.
