As executive vice president and COO, Ms. English defines operational standards and organizes department level efforts for optimum services delivery, care and processes at Children’s Hospital & Medical Center. She has developed and implemented key “people first” initiatives within the hospital to address staffing challenges, high turnover, low tenure and burnout. In 2023, 95% percent of employees reported finding their work meaningful, and 85% reported plans to stay at Children’s for at least the next 12 months. In addition, employee retention and inpatient nursing retention rates at the hospital were above national averages. Ms. English has also been vital in the planning for current construction projects, including a new pediatric ambulatory facility. Previously, Ms. English held other leadership roles within Children’s Hospital & Medical Center including chief nursing officer and vice president of patient care.
