Ms. Knowles oversees staffing, training and retention strategies for Memorial Hermann Health System’s 34,000 employees across more than 270 care delivery sites. Since 2016, she has transformed the system’s approach to human resource strategies by implementing the organization’s “Well Together Human Capital Strategy” aimed at creating a healthy, safe and supportive environment for healthcare workers. Her approach involves shifting from more traditional human resources models to an employee-centric model, focusing the system’s overall strategy on organizational culture, talent acquisition and the employee experience. The introduction and expansion of these programs has led to measurable outcomes, including reduced turnover, improved retention rates and less reliance upon contract labor employees.
