Ms. Kivett leads Tampa General Hospital’s people and talent division with an evidence-based strategy centered on the voice of team members and sustained engagement improvement across the academic health system’s nearly 15,000 team members and providers. Under her leadership, Tampa General achieved a 92nd percentile engagement index in 2025, placing it in the top 8% of academic health systems nationally, according to Press Ganey, while maintaining low turnover and consistently outperforming industry benchmarks. She helped operationalize the systemwide “AKTiVe” leadership model, emphasizing authenticity, kindness, transparency and vulnerability, and advancing psychological safety and trust through leader training and reinforcement. Ms. Kivett strengthened bidirectional communication through forums, surveys and executive listening sessions, translating feedback into program expansion, including no-cost virtual mental health support for team members and eligible family members and partnership providing 10 free back-up care sessions annually. She also evolved the team member assistance fund into the McNichols Team Member Assistance Program, which has provided more than $2.5 million in financial assistance and resources for team members facing unexpected hardship. Ms. Kivett serves on the University of Arkansas at Little Rock William H. Bowen School of Law alumni board and on boards for Fe league Tampa and the Hillsborough Community College Foundation.
