Dr. Hancock is executive vice president and chief caregiver officer at Cleveland Clinic, and has played a pivotal role in reducing caregiver vacancy rates from 14.7% in 2022 to 6.5%, far outperforming the 16.4% national benchmark. She spearheaded the creation of four apprenticeship programs for pharmacy, sleep, epilepsy and ophthalmology, which benefited over 190 participants and strengthened the organization’s talent pipeline. Through strategic workforce planning, her team analyzed more than 2,800 tasks, unlocking $3.8 million in annual savings and generating capacity equivalent to 154 full-time positions. Dr. Hancock’s leadership is marked by a personal approach that includes daily team engagement and frequent rounding with frontline caregivers. She has been recognized with numerous honors, including the Smart Business “Smart 50” award for 2024 and LinkedIn’s “Top Voices in Frontline Healthcare” in 2020. With more than 30 years at Cleveland Clinic, she is a primary driver of caregiver engagement, operational excellence and culture across the organization.
