Ms. Mullings-Smith serves as the vice president and chief consumer experience officer at UChicago Medicine, overseeing patient and family experience, workforce engagement and national destination programs. With nearly two decades of experience in healthcare operations and strategic planning, she has implemented a five-year consumer experience transformation strategy aimed at enhancing both patient and employee experiences. By aligning patient and family engagement, human resources and employee engagement teams under one division, she has fostered closer collaboration to support the organization’s mission. Ms. Mullings-Smith has also introduced initiatives such as redesigned employee wellness offerings and an employee and family care clinic. Under her leadership, UChicago Medicine earned bronze-level recognition from the American Medical Association as a “Joy in Medicine” health organization and was named one of America’s best employers by state for Illinois by Forbes in 2023.
