Ms. Couts leads Guthrie’s IT services strategy, digital offerings and IT workforce. Her influence improves the experience of patients and providers alike, ensuring the delivery of high-quality services in support of clinical and business operations. Her accomplishments in her current role include leading a cross-functional team in implementing solutions that resulted in cost savings of $5 million. This was achieved through streamlined processes, reduced administrative overhead and optimized resource utilization over an 18-month period. She also helped found a virtual command center to house virtual care models and daily operations, a venture that received the “Health Technology Excellence Award” from ECRI Health in 2023. That same year, she was selected as “Innovator of the Year” by the College of Health Information Management Executives.
