As Kaiser’s chief digital officer, Mr. Gopala leads cross-functional teams to transform a full range of digital experiences to serve the organization’s 12.5 million members and clinical workforce. He oversees the health system’s member app and website, including its digital strategy and user experience. From 2022-23, Mr. Gopala led the introduction of new features to members’ digital pharmacy platform. This gave patients the ability to set up reminders for when to take or refill their medications, pay for prescriptions and more. The new app had high adoption rates, with more than 5 million members opting in to receive SMS pharmacy notifications thus far, and was voted a Webby Award’s People’s Choice winner. Mr. Gopala has more than 25 years of experience leading global digital platforms, including prior leadership positions at Amazon Web Services and Sony Online Entertainment.
