Mr. Smith leads enterprise digital, data and analytics strategy for one of the largest health systems in the region, grounding his work in the quintuple aim to align technology, data and operations in service of high-value care for patients and providers. He directed Memorial Hermann’s systemwide Epic transformation, which was the largest technology initiative in the organization’s 118-year history, unifying clinical, operational and patient interaction data across all hospital campuses and outpatient settings. He has since driven adoption to more than 800,000 active “MyChart” users. Mr. Smith established a formal AI governance framework anchored in safety, privacy and value-based care priorities, and has deployed ambient listening and generative documentation assistants in clinical settings, with early deployments associated with a reported 44% reduction in clinician burnout. He also piloted an AI-powered voice assistant making thousands of patient follow-up calls weekly to improve care continuity, and advanced AI integration across revenue cycle workflows from physician documentation through coding. Mr. Smith has been recognized as a member of the Wall Street Journal technology council and has spoken at Healthcare Information and Management Systems Society 2025 and Digital Health 2025 on AI governance, smart hospitals and digital engagement strategy.
