In his role as chief digital information officer, Mr. Raum aims to transform how Rochester Regional Health harnesses technology for better care, operating with a clear philosophy that innovation exists to close gaps, eliminate friction, and improve outcomes for patients and providers alike. Prior to joining Rochester Regional Health, he helped launch a nationally recognized healthcare technology innovation center that empowered clinicians and technologists to co-design and deploy digital health tools, and drove consumer-focused digital strategies at a health technology startup that made navigating care more accessible for patients and families. Since arriving at Rochester Regional Health in 2023, Mr. Raum has accelerated transformation across multiple fronts, including restructuring enterprise IT governance, rebuilding system resilience, and championing a “digital front door” initiative that has set a new standard for personalized, seamless patient engagement from scheduling through navigation. He has also developed a roadmap for responsibly embedding AI into predictive analytics, clinical support and operations, with an emphasis on both opportunity and accountability to ensure innovation directly benefits patients while maintaining appropriate safeguards. He has also led a cultural shift, guiding the system toward an innovation mindset where frontline staff feel trusted and supported to act on opportunities, balancing empowerment with accountability in ways that have measurably accelerated the pace of problem-solving across the system. Recognized nationally for establishing one of the first major healthcare technology innovation centers, Mr. Raum is an invited speaker at multiple national digital health forums with a proven ability to unite people, process and platforms for real-world impact.
