Ms. Harper holds strategic and operational oversight for revenue cycle finance and staffing, analytics, business partner engagement, and AI and automation at Mayo Clinic, including the laboratories revenue cycle. Ms. Harper has led many Epic implementations for revenue cycle throughout her career and is advancing a strategic vision to increase patient satisfaction, decrease physician administrative burden and decrease cost to collect, an approach she describes as building an AI-enabled, human-centered team. Her leadership in reshaping departments around AI and analytics capabilities is helping define the workforce of the future within healthcare finance. She also serves on the Healthcare Financial Management Association national board of directors. Prior to Mayo Clinic, she served as enterprise vice president of patient finance services at Livonia, Mich.-based Trinity Health and system vice president of revenue cycle at Springfield, Ill.-based Hospital Sisters Health System.
