Ms. Pollack’s vision for an exceptional patient and customer experience is firmly rooted from her nursing background. She transitioned to CIO after 25-plus years working in the health IT space. Prior to becoming CIO she served as CNIO for nine years. Her responsibilities include implementing and supporting the technology utilized in UCLA Health’s hospitals, 260-plus clinics, research, education and the Schools of Medicine, Nursing, and Dentistry. Throughout the years, Ms. Pollack has remained focused on providing superior customer service, always striving to enhance performance and usability to staff, faculty and patients. She also focuses on developing her team, knowing it can only achieve excellence if it includes a highly skilled, collaborative, and engaged workforce.
