Black Book conducted a five month user poll to determine the highest ranked patient accounting vendors for 2014. Over 1,200 patient account systems users in hospitals over 150 beds were surveyed. The survey used 18 client experience-based key performance indicators to rank the IT vendors.
GE Healthcare was the top ranked vendor among academic medical centers, large hospitals and hospital systems.
“Hospital CFOs currently in patient accounting system transition are strategically managing the legacy costs of maintaining old billing systems at the same time they are choosing or installing new solutions,” said Doug Brown, managing partner at Black Book, in a news release. “It can complicate and delay the processing of tens of millions of dollars very quickly in a large hospital, so all eyes are on the successes and failures of peer hospitals and their vendor implementations.”
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